Limited collections, released a few pieces at a timeComplimentary shipping across IndiaEasy 7-day returns, because fit should never be something you are stuck withLimited collections, released a few pieces at a timeComplimentary shipping across IndiaEasy 7-day returns, because fit should never be something you are stuck with
Rucira Collections

Privacy policy

Your details, plainly.

What we collect, why, who sees it, and how to take it back.

Last updated 29 September 2026

  1. Who we are

    Rucira Collections sells its own pieces and runs a marketplace for independent sellers. For the personal data described here, we are the data fiduciary under the Digital Personal Data Protection Act, 2023.

    Data fiduciary
    To be published
    Trading as
    Rucira Collections
    Registered address
    To be published
    Email
    support@rucira.in
    Phone
    +91 85230 14137

  2. What we collect, and why

    Purpose
    Account & sign-in
    We collect
    Mobile number, name, email (optional), account type.
    Why
    To sign you in with a one-time code and keep your orders together.
    Purpose
    Orders
    We collect
    Ship-to name, phone, email, address and PIN, delivery notes, gift note if you add one, what you bought, payment method and payment reference.
    Why
    To confirm, ship, invoice and support your order, and to refund it if needed.
    Purpose
    Saved addresses
    We collect
    The delivery addresses you choose to save.
    Why
    To fill in checkout for you.
    Purpose
    Business buyers
    We collect
    Business name and GSTIN.
    Why
    To issue GST invoices you can claim input tax credit on.
    Purpose
    Sellers & applicants
    We collect
    Name, brand, phone, email, city and state, GSTIN. Once approved: legal name, PAN, bank account and KYC documents we ask for.
    Why
    To review applications, verify identity, meet tax rules and pay you.
    Purpose
    Bulk (B2B) quotes
    We collect
    Name, company, phone, email, quantity and your note.
    Why
    To prepare and follow up on the quote you asked for.
    Purpose
    Contact messages
    We collect
    Name, email, the topic you pick and your message, or your number and message if you write to us on WhatsApp.
    Why
    To reply to you.
    Purpose
    Newsletter
    We collect
    Your email, only if you join.
    Why
    To send the newsletter you asked for.

    We never see or store card, UPI or netbanking details. Razorpay handles them. WhatsApp chats also pass through WhatsApp, under its own policy. We use no analytics, advertising or tracking tools.

  3. Legal basis

    • Your consent, asked for at the point we collect the data, for the purpose shown there and in this notice.
    • Legitimate uses the DPDP Act permits without separate consent, such as delivering an order you placed, or using details you gave us for the purpose you gave them.
    • Legal duties, such as keeping GST invoices and tax records, and answering lawful requests from courts or authorities.
    • Withdrawing consent stops future use. It does not undo what was done before, and we may still keep records the law requires.

  4. Who receives it

    The seller
    For their own pieces only: the ship-to name, address and phone, and what you ordered, so they can pack, ship and invoice it.
    Couriers
    Ship-to name, address and phone, to deliver.
    Razorpay
    The amount, order reference and your name, email and phone, to take an online payment.
    SMS provider
    Your mobile number and the one-time code.
    Email provider
    Your email and the message, to send order updates and replies.
    Hosting
    Stores our data on servers in India, or with providers bound by contract to protect it.
    Authorities
    Tax authorities, courts or police, only where the law requires.

    Each receives only what its job needs, and service providers act only on our instructions. We never sell your data or share it for advertising.

  5. Stored on your device

    • Your sign-in session is kept in two essential cookies. Your bag, pieces saved while signed out and display preferences are kept in your browser’s local storage.
    • Nothing is used for advertising or tracking.
    • Details and how to clear it: Cookie & Storage Policy.

  6. How long we keep it

    Orders & invoices
    As long as Indian tax law requires. That is typically 8 years under GST and income-tax rules.
    Your account
    Until you delete it. We then erase it within 30 days, apart from records the law makes us keep.
    Seller records
    While you sell with us, then as tax law requires for invoices and payouts.
    Applications
    12 months if not approved, then deleted.
    B2B quotes
    12 months after last contact, unless it becomes an order.
    Messages
    12 months after the conversation closes.
    Newsletter
    Until you unsubscribe.
    Sign-in codes
    Expire after 10 minutes; not kept.

  7. Your rights

    • Access: a summary of the data we hold, what we do with it, and who we have shared it with.
    • Correction: have your details corrected, completed or updated.
    • Erasure: have data deleted once it is no longer needed, unless the law requires us to keep it.
    • Withdraw consent: as easily as you gave it.
    • Nominate: name someone to exercise these rights if you die or cannot act.
    • Grievance redressal: complain to our Grievance Officer and get a response.
    • Complain to the Board: once you have used our grievance process, you may complain to the Data Protection Board of India.

  8. Using your rights

    • In your account profile: edit your details, Download my data, or Delete my account.
    • Or write to the Grievance Officer at support@rucira.in for a nomination, a correction you cannot make yourself, or anything else.
    • Before acting, we may confirm it is you, usually with a one-time code to your phone.
    • There is no charge.

  9. Children

    • The service is for adults aged 18 and over.
    • We do not knowingly collect children’s data. If we learn we have, we delete it.

  10. Security & breaches

    • Data travels encrypted (HTTPS), and only staff who need it can see it.
    • Sellers see only the orders for their own pieces.
    • Payment details never reach our servers.
    • If a breach affects your data, we will tell you what happened, what it means and what we are doing. We will also report it to the Data Protection Board, as the Act requires.

  11. Changes

    • When this notice changes, the date at the top changes too.
    • For significant changes we tell you by email, SMS or a notice on the site before they apply.
    • If a change needs your fresh consent, we will ask for it.

  12. Grievance Officer

    Name
    To be published
    Designation
    Grievance Officer
    Email
    support@rucira.in
    Phone
    To be published
    Response
    We acknowledge complaints within 48 hours and resolve them within one month.

    How complaints are handled, and where to escalate: Grievance Redressal.